Get in touch
No matter the reason, we're here to help
Save time by using the App
There are plenty of services available via our App for existing Metro Bank customers. Here are some of the top features that could save you time:
- Instantly block, unblock or cancel your card if it's been lost or stolen
- Request to replace a card
- Create or delete future payments and make payments
- Authorise online transactions
- Create, amend and delete standing orders, and cancel Direct Debits
- Make international payments in EUR or USD to EU countries or the US
- Create beneficiaries
- Request a reminder of your 12-digit customer number
- Change your email address
- View helpful insights to see how you're spending your money
- Receive alerts every time you use your card.
You can call us anytime on +44 770 680 0321, Monday to Friday from 9am to 6pm. We can help you quicker when we are less busy, which is usually between 2pm and 6pm.
Need extra help outside these hours?
For emergencies, reporting fraud or scams and blocking and reporting a lost or stolen card, you can call us any time, 24 hours a day, 7 days a week.
Other ways of getting in touch
Send a letter
Received a suspicious-looking email?
Make a complaint
Face to face
Come on in for a friendly face and a quick answer – plus all the usual payment services. Don't forget to check your local store's opening hours before visiting us.
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Have you had a great moment in-store with one of our colleagues? We’d love to hear about it!
Extra support for our customers
Did you know that we can offer extra support to make banking easier for you?
See more information below on some of the ways we can provide you with extra support if you need assistance with your day-to-day banking. You can also find more helpful information on our page dedicated to providing extra support for our customers.
Contacting us using British Sign Language
InterpretersLive! enable those who communicate via British Sign Language (BSL) to bank with us more easily - available on demand 7 days a week between 8am to 12am.
Prefer pen and paper? Send us a letter to the following address: Metro Bank, One Southampton Row, London, WC1B 5HA.